Home / Medical virtual assistants
HIPAA-trained medical virtual assistants
Medical virtual assistants who keep your front desk moving.
Trained assistants for appointment scheduling, reminders, insurance verification, prior authorizations, patient calls and day-to-day admin work. They work inside your systems, during your business hours.
- $10–$12 per hour
- HIPAA trained, BAA signed first
- Works in your EHR and phone system
Your staff stops drowning in phones and paperwork.
Front desks in small practices do five jobs at once. A virtual assistant takes the repeatable work off their plate, so patients get answers and your team gets time back.
Talk to us about an assistantEvery call answered or returned
Voicemails, portal messages and callbacks handled the same day.
A fuller, confirmed schedule
Scheduling, rescheduling and reminders that cut no-shows and fill cancellations.
Insurance checked before every visit
Coverage, copays and authorizations confirmed before the patient walks in.
Hours back for your team
Your staff focuses on the patients in front of them, not the phone queue.
The admin work that keeps a practice running
Pick the tasks you need. Your assistant is trained on your workflows before going live.
Appointment scheduling
Booking, rescheduling and cancellations in your scheduling system, by phone or message.
Reminders and confirmations
Calls and texts before each visit, plus waitlist fills when someone cancels.
Insurance verification
Eligibility, benefits, copays and visit limits checked before the appointment.
Prior authorizations
Authorization requests submitted, tracked and renewed before they run out.
Patient calls and messages
Answering questions, returning voicemails and handling portal messages.
New patient intake
Intake forms, demographics and insurance details entered and checked.
Referrals and records
Referral tracking, records requests and faxes to and from other offices.
EHR data entry
Demographics, charge entry and document uploads kept accurate and up to date.
Inbox and admin support
Email, fax queues, refill request routing and other daily front-office tasks.
Simple hourly rates
$10 to $12 per hour, depending on the tasks and hours. Billed monthly for the hours worked.
Around 20 hours a week
For solo and small practices that need help with phones, scheduling and insurance checks.
Full-time, dedicated
One assistant around 40 hours a week who learns your providers, your payers and your workflows.
Talk to us about an assistantBilling and front office, together
Assistants who verify insurance and track authorizations mean cleaner claims for our billing team.
From first call to a working assistant
No new software for your team. Your assistant works in the systems you already use.
Tell us the tasks
Share what eats your staff’s day: phones, scheduling, verification, authorizations or admin.
BAA and access
We sign a Business Associate Agreement, then set up access to your EHR, phones and inbox.
Training on your workflows
Your assistant learns your scheduling rules, providers, payers and scripts before going live.
Go live, with a task log
Work starts during your business hours, with every task logged so you can see what got done.
Virtual assistant questions
Still unsure? Email info@carerevenuemanagement.com or call (850) 515-4548.
What does a medical virtual assistant cost?
$10 to $12 per hour, depending on the tasks and the hours you need. You’re billed monthly for the hours worked.
Are your assistants HIPAA trained?
Yes. Every assistant is HIPAA trained, signs a confidentiality agreement and works on company-managed computers. We sign a Business Associate Agreement with your practice before any access.
What hours do assistants work?
During your US business hours, every weekday, so they’re available while your office is open.
Do we need new software?
No. Your assistant works inside your EHR, scheduling system, phone system and inbox.
Can an assistant work alongside your billing team?
Yes. Many practices pair an assistant with our billing service. Insurance checks and authorization tracking up front mean fewer denials later.
Get help at the front desk
Tell us which tasks are taking over your team’s day. We’ll suggest the right hours and tell you exactly what it would cost.